When we check an account number against the broker's list and it is not there, it is marked rejected and we tell you why. It is nearly always one of these.
The account is not under our partnership
The most common reason by far. The account is at the right broker but was opened outside our link, so the broker does not report its volume to us. Ask the broker to move it, or open a new one under our link.
The number does not match an account at that broker
Usually a typo, or the number of a demo account, or an account at a different broker to the one selected. Check the number in your broker's client area and submit it again.
The broker has not applied the change yet
If you have asked them to move it and they have not done it, we hold the account as pending rather than rejecting it. There is nothing more for you to do but wait for them.
The account belongs to somebody else
We can only credit volume on an account held by you. If the name on the trading account is not the name on your FxSVPS account, tell us before submitting and we will look at it with you.
A rejection is not final. Fix the reason and submit the same number again.
